We’re here to help
The quickest way to reach us is from inside the app.
From the app
Open Settings → About & Support and use Contact support. It works from the unlock screen too, so you can reach us even if you can’t get in. Our replies appear in the app, under Your requests. You can choose to include diagnostics — never client information — to help us find the problem.
Outside the app
Email and phone support details will be listed here shortly. Until then, please use Contact support in the app.
Common questions
I can’t unlock the app
On the unlock screen, use Contact support — it works even while the app is locked. If your practice’s key is held for recovery, an administrator’s computer can also let this computer back in with your practice code.
A laptop was lost or stolen
An administrator revokes it under Settings → About & Support → Practice Computers. It is locked out at its next connection. Then tell us, so we can help you check nothing else is needed.
We have a new computer
An administrator issues a connection code in Practice Computers and types it on the new computer under Practice Connection. See Getting started.
AI drafting or report exports are paused
The banner at the top of the app says why — usually the trial has ended, a payment needs updating, or an agreement needs accepting — and what to do. An administrator can fix each from the app.
Billing, invoices or changing plan
An administrator opens Manage billing in Practice Computers to change plan, update the card, see invoices or cancel.